MCP Insights

Mission Critical Partners Helps Florida PSAP Take Steps to Resolve a 911 Staffing Crisis

Posted by Tessa Seigworth on Jan 16, 2019 11:30:00 AM

CHALLENGE

It has never been more challenging to be a public safety answering point (PSAP) official. Many are dealing with funding and budgetary shortfalls, while others are left wondering how they will implement Next Generation 911 (NG911) technology. These challenges alone are enough to keep PSAP officials up at night. However, staffing, which has historically been an issue for the 911 community, is arguably the most worrisome challenge facing the 911 community today.

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Topics: Staffing, Operations

MCP's Top Eight Public Safety Predictions for 2019

Posted by Morgan Sava on Jan 10, 2019 1:00:00 PM

What trends are expected to disrupt the public safety sector in 2019?

For 911 and emergency response organizations, it has never been more critical to stay ahead of the curve. In this post, Mission Critical Partners' (MCP) subject-matter experts offer their take on the advancements that will have the greatest impact on public safety’s transformation this year.

1. 5G Will Significantly Expand, Opening the Door for Transformative Capabilities that are Limited Today by Wireless Bandwidth.

Dave Sehnert, Director of Innovation and Integration (Twitter: @NG911Consultant)

“5G is expected to expand in 2019 beyond its current limited deployment, and the first wave of smartphones for 5G networks also is expected this year. 5G technology offers speeds that are 10–20 times faster than 4G LTE, and latency is reduced to a few milliseconds. 5G’s impact extends to public safety and other fields that increasingly rely on high-speed connections. Last year, one wireless carrier announced the creation of a 5G First Responder Lab that will serve as an incubator and testing ground for innovative technologies that use 5G and can be deployed for public safety use cases. With 5G, public safety communications finally will benefit from a full spectrum of new and increasingly prevalent technologies, such as sensors, wearables, smartphones, smart buildings, facial-recognition systems and drones, to name a few. The integration of data from these applications into the emergency response ecosystem will create increased situational awareness, reduced response times, and ultimately, the potential for more lives saved.”

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Topics: Network Evolution, Next Generation 911, FirstNet, Operations, Staffing, Mission Critical Technology, Public Safety Technology

Pilot Project Offers Insight into Using Social Media Data for Emergency Response

Posted by Glenn Bischoff on Dec 12, 2018 4:44:00 PM

In a recent post, MCP Insights chatted with Dr. Andrea Tapia, associate professor of information sciences and technology at Pennsylvania State University (PSU) in State College, about the impact social media is beginning to have on the 911 community. This post explores a pilot project that concluded in August 2018 at the Charleston County (S.C.) Consolidated 911 Center that explored the use of social media data in emergency management and response. MCP, RapidSOS and RapidDeploy also participated in the pilot project.

Collaborators from PSU’s College of Information Sciences’ 3C Informatics: Crisis, Community and Civic Informatics, led by Dr. Tapia—who is working with MCP for the next year as she takes a sabbatical from her duties at Penn State—explored how access to social media data could impact 911 operations, specifically by improving situational awareness during emergencies.

You can hear from all pilot program participants, including the Director of the Charleston County Consolidated 911 Center, during MCP's panel discussion on social media and 911 on Thursday, December 13, 2018 at 12:00 PM ET. Register here.

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Topics: 911 Anniversary, 911, Operations

[Interview] The Impact Social Media is Having on the Public Safety Community

Posted by Glenn Bischoff on Nov 21, 2018 2:30:00 PM

As people change how they communicate, 911 must change too.

Recently MCP Insights chatted with Dr. Andrea Tapia, associate professor of information sciences and technology at Pennsylvania State University in State College, about the impact social media is beginning to have on the 911 community.

Dr. Tapia is working with Mission Critical Partners for the next year, as she takes a sabbatical from her duties at Penn State, to help public safety agencies leverage the opportunities that social media interactions provide to enhance emergency response.

Insights: Why is social media becoming more important to the emergency response community?

Tapia: Society has changed the way it communicates. Most of society is not using the telephone as it has in the past. This isn’t true of only the younger generations—even older people are changing. My 75-year-old father is texting now rather than making phone calls, mostly because his children and grandchildren insist that he do so. The middle and younger generations are changing because they want to, while the older generations are changing because they must. Most of society—even the reluctant—are changing.

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Topics: Data Integration Program, Data Integration, 911 Anniversary, Operations

Stop Thinking About 'Staffing 911.' Start Thinking About Workforce Optimization.

Posted by Bonnie Maney on Sep 18, 2018 3:30:00 PM

It has never been more challenging to be a PSAP official.

Longer-term considerations include implementing Next Generation 911 (NG911) technology and integrating the nationwide public safety broadband network (NPSBN)—being built under the auspices of the First Responder Network Authority (FirstNet)—into the 911 center’s operations. These are no small tasks.

The one short-term topic that is on everyone’s mind is staffing. It is not something merely to consider—it is the thing under the bed, the thing that keeps you awake—night after night after night. Right now, the 911 community is dealing with an acute 911 staffing shortage. In many cases PSAPs are struggling to keep up with the volume of emergency calls they receive, Obviously, this is placing lives at greater risk, which is a very big problem.

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Topics: Staffing, Operations

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MCP Insights by Mission Critical Partners is the online destination for public safety leaders to expand their knowledge, stay abreast of trends, and discover innovative ideas to help implement change that will advance the industry... Because the mission matters.

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