MCP Insights

Life at MCP: Meet Todd Johnson, P.E.

Posted by Morgan Sava on Apr 6, 2018 9:17:24 AM
Our people and culture make Mission Critical Partners (MCP) a great place to work.
Our "Life at MCP" series introduces our team members, the role they play in our organization and their passion for helping the public safety industry thrive.

It's all in the family

Todd Johnson, PE, a senior technology specialist at MCP, is a second-generation mission-critical communications expert. During his childhood, he spent countless hours by his father’s side—a major source of inspiration for him—dabbling with electronics and wiring at his technician’s workbench. For Todd, telecommunications is far more than an occupation, it’s family business.

His father served in the Navy during Vietnam and later played an instrumental role at Motorola in developing new communications platforms. His love for public safety communications and his passion for the mission began in his early years.

“I bring a unique perspective to my projects,” Todd says. “I’ve been fortunate to wear many different hats throughout my career. I’ve worked in the vendor community on large-scale communications networks, I spent time at the city of Houston working as an assistant director implementing the largest urban trunking system, and now, I’m rounding out my experience as a consultant at Mission Critical Partners (MCP).”

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Topics: Life at MCP, Meet Our People

Life at MCP: Meet Nick Falgiatore

Posted by Morgan Sava on Sep 21, 2017 2:00:00 PM

 

Nick Falgiatore is a senior technology specialist at Mission Critical Partners (MCP) who brings a decade of industry experience to the table. His prowess includes land mobile radio system assessment, design, procurement, and implementation support, FirstNet planning, Federal Communications Commission (FCC) licensing, propagation modeling, interoperability planning, and data gathering among others. He’s also one of the public safety communications sector’s rising stars – he was recently honored with an award as a leading professional charting a course in the industry in the years to come.

Team first mentality

Nick came to MCP in 2013 and was quickly entrenched in projects of all shapes and sizes implementing public safety communications systems. He has supported more than 50 clients with designing and deploying new radio and wireless broadband solutions such as Project 25 (P25) Phase I and Phase II systems. In the last two years, he’s been heavily engaged with the rollout of the Nationwide Public Safety Broadband Network, being implemented by FirstNet, working shoulder-to-shoulder with several state and local clients as they build their strategy to build out their network.

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Topics: Life at MCP, Meet Our People

'A' Player Traits and How to Spot Them Using a Prescreen Interview

Posted by Art Miley on Sep 19, 2017 3:00:00 PM

A previous post presented, on a high-level, the approach we take to finding the A players for our public safety communications careers, known as “Topgrading,” a methodology developed by Dr. Brad Smart, who is considered by many to be the world’s foremost expert on hiring practices. This article will explore some of the nuances of Topgrading, and contains tips for public safety leaders looking to find A players to add to their organization.

Unlike the yeti, the A player is no mythical creature. Indeed, the A player—who is defined as a person among the top 10 percent of professionals in his or her chosen field—has numerous discernible traits such as:

  • Best-in-class achievements—A players are results driven, exhibit consistently excellent performance, and often are award winners
  • Superior problem-solving abilities—A players are quick studies and able to perform complex analysis
  • Outstanding leadership skills—A players not only are self-starters, but also self-leaders; typically, you give them a direction, and then get out of their way; they are highly adaptive, they execute needed change, and they inspire others to higher levels of performance
  • High passion and energy—A players are driven to succeed and work at a fast pace; they will do whatever it takes—within the bounds of ethics—to get the job done.

Having a roster of A players is vitally important to every organization, but none more so than public safety agencies, which every day encounter situations where lives are on the line and every second counts. So, how does one identify the A players in the public safety sector? It all starts with the Topgrading prescreen interview.

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Topics: Life at MCP, Operations, Staffing

How to Find ‘A’ Players: An Intro to ‘Topgrading’ for Public Safety Leaders

Posted by Art Miley on Mar 31, 2017 1:30:28 PM

It is essential that MCP’s subject-matter experts (SMEs) provide exemplary service, expertise and advice to our public safety clients, because when lives are on the line and seconds count, their mission truly matters. A key element in assuring that we serve our clients at the highest levels is to hire “A” players, i.e., the top 10 percent of talent in the public safety sector. While such a determination might seem subjective, it really isn’t. In fact, we use an objective approach known as “topgrading” to accomplish this goal. It is an approach that every public safety answering point (PSAP) manager can leverage to attract the most knowledgeable and passionate talent available.

Topgrading Basics

Topgrading is a methodology that was developed by Dr. Brad Smart, who widely is considered the world’s top hiring expert. We describe topgrading as a structural approach to interviewing candidates, and we use it to fill every position. Here's a quick overview of how the topgrading process works for us.

Tip 1: Don't underestimate the importance of a pre-screen.

We start with a pre-screen interview to initially identify candidates who possess “A player” characteristics and eliminate those who do not.  Candidates generally will meet with us by phone or in a live environment.  The pre-screen interview generally will run up to 90 minutes.  During the interview we ask each candidate to state their career goals, identify their best professional attributes, and acknowledge their weaknesses.  We discuss the individual’s work history, the core values at MCP—persistence, integrity, trust, accountability and prudence—and team-oriented characteristics the individual can bring to our company.

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Topics: Life at MCP, Operations, Staffing

Life at MCP: Meet Bonnie Maney

Posted by Morgan Sava on Mar 31, 2017 12:35:43 PM

Project manager with a passion for the Public safety communications mission

Bonnie Maney, project manager, Mission Critical Partners, has been working in public safety dispatch centers for more than twenty-five years. She’s always had a passion for making an impact on the first-responder mission since the early days of her career working in public safety answering points (PSAPs) in Florida.

Coming to the "other side"

Bonnie spent most of her career working in the public sector. In 2015, she decided to make a significant career switch by pursuing an opportunity in the private sector when a close colleague recommended she join Mission Critical Partners. “I started consulting in 2010 for a national non-profit consortium where I worked for federal, state and local clients on various levels. I always wanted to try consulting and after this experience, I knew I had found a new calling that added another layer to my already satisfying career.” said Maney.

Since then, she continues to work on project of many shapes and sizes.

One of the most rewarding aspects of her job is, “Every project is as equally important to every client regardless it's size. The work we’re doing plays a critical role helping them advance their mission, and that’s where I find the greatest satisfaction.”

Even early in her career when she worked her way up from a telecommunicator to a PSAP manager, Bonnie has always been passionate about making an impact on public safety—whether it be for technology initiatives or working one-on-one with the staff helping to improve operations and promote a positive work environment.

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Topics: Life at MCP, Meet Our People

Evolving the public safety industry

MCP Insights by Mission Critical Partners is the online destination for public safety leaders to expand their knowledge, stay abreast of trends, and discover innovative ideas to help implement change that will advance the industry... Because the mission matters.

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