MCP Insights

[Interview] The Impact Social Media is Having on the Public Safety Community

Posted by Glenn Bischoff on Nov 21, 2018 2:30:00 PM

As people change how they communicate, 911 must change too.

Recently MCP Insights chatted with Dr. Andrea Tapia, associate professor of information sciences and technology at Pennsylvania State University in State College, about the impact social media is beginning to have on the 911 community.

Dr. Tapia is working with Mission Critical Partners for the next year, as she takes a sabbatical from her duties at Penn State, to help public safety agencies leverage the opportunities that social media interactions provide to enhance emergency response.

Insights: Why is social media becoming more important to the emergency response community?

Tapia: Society has changed the way it communicates. Most of society is not using the telephone as it has in the past. This isn’t true of only the younger generations—even older people are changing. My 75-year-old father is texting now rather than making phone calls, mostly because his children and grandchildren insist that he do so. The middle and younger generations are changing because they want to, while the older generations are changing because they must. Most of society—even the reluctant—are changing.

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Topics: Data Integration Program, Data Integration, 911 Anniversary, Operations

Using data to improve emergency response outcomes

Posted by Kevin Murray on Jun 27, 2018 5:30:00 PM

All fine restaurants have two things in common: they use the best ingredients in their recipes and, more importantly, they have chefs who know exactly what to do with those ingredients.

The public safety sector is on the cusp of an incredibly exciting new era, one that will be driven by a torrent of rich data and more precise wireless location coming into 911 centers. This data potentially will have a spectacular impact on emergency response—but only if it is harnessed effectively.

When the “data tsunami” is contemplated today, it generally is in the context of Next Generation 911 and the nationwide public safety broadband network being implemented by the First Responder Network Authority (FirstNet). But there also is much discussion these days about integrating crowd-sourcing applications—such as the Waze traffic-navigation app—and social media into the emergency response environment, as well as the convergence of the “smart cities” concept and public safety. The idea is to leverage the millions, perhaps billions, of sensors already in place in communities today, from video cameras to motion detectors to gunshot-location systems to wearable devices, and use them to evolve 911 centers into proactive hubs that can prevent emergencies instead of simply responding to them. This data can generate unprecedented situational awareness, which when integrated, prioritized and operationalized into the PSAP, will improve emergency response outcomes and keep first responders safer. This is no small consideration.   

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Topics: Next Generation 911, Data Integration Program

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MCP Insights by Mission Critical Partners is the online destination for public safety leaders to expand their knowledge, stay abreast of trends, and discover innovative ideas to help implement change that will advance the industry... Because the mission matters.

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